Case study · September 2026
Rethinking NDIS Workforce Software
A support worker’s research into rostering, SCHADS Award compliance and claims, and what a better app could look like
After talking with managers at two NDIS providers and several support workers, and comparing Deputy, ShiftCare and others, I found that the hardest parts of the job — applying the SCHADS Award, choosing NDIS line items, checking travel claims — are still done by people, not software. This case study maps where current apps fall short and proposes Accord, a worker-friendly, participant-aware alternative.
NDISSCHADS AwardUser researchInterviewsUX designAccessibility
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